FAQ's

StoresGo homepage provides three methods to start finding and buying items. The front page itself shows featured items, and once the site starts learning your tastes, it will display products based on your buying history. To find a specific item, type in the search bar at the top of the page, then press "Search" to search the entire catalog, or use the drop-down category to select a specific category to search. If you'd rather just window shop, click on specific category and pick a section to browse.

As you come across items you want, click "Add to Cart" to save them. If you're undecided, add it anyway and you can always take it out of the cart later. When you're done, click the "Cart" button at the top of any StoresGo page and select " Checkout." Your first purchase includes creating an account. When StoresGo prompts you to log in, enter your email address, choose "I Am a New Customer" and fill in your personal info. You'll also need to enter a credit card to complete your purchase. If you haven't shopped online before, the prospect of giving out your card number might seem intimidating, but online stores use encryption to prevent hackers from stealing your information. To stay safe on StoresGo, just as with any other site, never give out your password, keep up-to-date anti-virus software on your computer and watch your bill for unexpected charges. Some credit card companies also provide one-time use numbers for shopping online -- check your card company's website to see if it offers this feature.

Many items on StoresGo come from third-party sellers on the Marketplace, indicated by a "Sold by" line near the product name and/or title. If both StoresGo and third-party sellers offer the item, the large "Add to Cart" button buys from StoresGo, and you'll see a few alternative "Add to Cart" buttons with different prices and a link to a full list of used and new versions of the product at the bottom of the product page. Marketplace sellers set their own prices, so you might find a great discount on a used item, or come across a rare, discontinued product that's only for sale at a collector's price. Even when buying from another seller, StoresGo itself handles your payment, so you don't need to worry about your credit card information leaking out.

If your new clothing doesn't fit right or a gadget arrives broken, or for what any other reason that you may have to return your puchase. StoresGo accepts returns on most sales within 30 days of delivery. In general, third-party sellers may offer the same policy. However; please review the return policy for each seller's store as it can vary. Although you will usually have to pay for return shipping to the selle, unless the seller advertises free returns. The cost of the return may be subtracted from the refund, if the item was returned for some a reason other than StoresGo mistake.

To start a return, login your account, click on Your Orders and pick the product you want to return, then select “return product”. A few types of items, such as tech items and high-priced goods, carry different return policies, which you can check on the return policy.

After all the required documents have been verified and your seller profile is completed, you can start listing your products and start selling.

As a seller, you will set the price of your products.

You are required to have a minimum of 1 listing to start selling on StoresGo.

We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you'll be asked to include product details such as size, model, color, etc.

Sellers will be responsible for the collection and payment of any and all of taxes, except to the extent that (i) StoresGo decides to automatically calculates, collects, or remits taxes on seller behalf according to applicable guidelines; or (ii) StoresGo expressly agrees to receive taxes or other transaction-based charges on seller behalf in connection with tax calculation services made available by StoresGo and used by sellers. Any and all fees payable by seller pursuant to this Agreement are exclusive of all sales, use, and similar taxes, and you will pay any taxes that are imposed and payable on such amounts. All payments made by seller to StoresGo under this Agreement will be made free and clear of any deduction or withholding (including but not limited to cross-border withholding taxes), as may be required by law. If any such deduction or withholding is required on any payment, seller will pay such additional amounts as are necessary so that the net amount received by StoresGo is equal to the amount then due and payable under this Agreement.

Except as otherwise provided in this Agreement, seller agrees that StoresGo is not obligated to determine whether taxes apply, and StoresGo is not responsible to collect, report, or remit any taxes arising from any transaction. However, if a taxing authority requires us to pay any of seller taxes, seller will promptly reimburse us for the amounts paid. If the product is shipped from outside seller’s elected country, the recipient of the product may be required to pay, upon delivery, an amount related to assessed sales, goods and services, use, excise, import, value added, or other taxes or duties. Such taxes or duties, if any, are in addition to the sales proceeds collected by StoresGo.

  • The cost to sell on StoresGo platform is FREE. This includes a professional selling platform where seller can add unlimited products.
  • Plus a 10% referral & merchant fee only when your products sell.
  • No Referral fee minimum amount.
  • It does not matter which category of products you sell and how you plan to fulfill orders. These modest fees allow our sellers  to have margins they need to be profitable.
  • Keep in mind that the referral fee is calculated from the total sales price including the item price, shipping cost, and any gift-wrapping charges.

Sellers are able to set their own shipping fees and time-frame

Sellers can run promotions including free shipping and discounts

Sellers can qualify for top placement on product detail pages for Free

Seller has gift-wrapping option

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