What is StoresGo?
StoresGo is an innovative online marketplace that connects buyers and sellers of ethnic food products, beauty products, cleaning products, household products, and fragrance products from around the world. It was designed to support local businesses, including mom-and-pop shops, ethnic stores, and independent retailers, by providing them with a platform to compete against larger e-commerce giants and neighborhood big-box stores.
How to Use StoresGo Online Marketplace
How to Add Products
Finding Items on StoresGo
Use the search bar to find specific items or browse through categories displayed on the homepage. Featured items and personalized recommendations help you discover products based on your preferences.
Creating an Account and Checkout
Add items to your cart, and when ready, click "Checkout." You’ll need to create an account during your first purchase. Enter your email, select "I Am a New Customer," fill in your details, and add a payment method.
Returning an Item
StoresGo accepts returns within 30 days of delivery for most items. Login to your account, go to "Your Orders," select the item, and click “Return Product.” Review the specific return policies for third-party sellers as they may vary. Generally, you will need to pay for return shipping unless the seller offers free returns. Return shipping costs may be deducted from the refund if the item is returned for reasons other than a StoresGo mistake.
When Can I Start Selling on StoresGo?
After all required documents have been verified and your seller profile is completed, you can start listing your products and begin selling.
Who Decides the Price of the Product on StoresGo?
As a seller, you set the price of your products.
How Many Listings Are Required to Start Selling on StoresGo?
You need a minimum of one listing to start selling on StoresGo.
How Do I List My Products on StoresGo?
We provide a step-by-step process for listing your products. Choose the most suitable category and include product details such as size, model, and color to help customers find your products faster.
StoresGo Tax Policy
Sellers are responsible for collecting and paying taxes unless StoresGo automatically calculates, collects, or remits taxes on their behalf according to applicable guidelines. Any fees payable by the seller are exclusive of all taxes. If a taxing authority requires us to pay any seller taxes, the seller will promptly reimburse us for the amounts paid.
How Much Does It Cost to List Your Items on StoresGo?
Listing items on StoresGo is free. A 10% referral and merchant fee applies only when your products sell. These fees allow sellers to maintain profitability while enjoying a professional selling platform.
StoresGo Selling Platform Attributes
What is Buy Online, Pick Up In-Store (BOPUS)?
BOPUS stands for Buy Online, Pick Up In-Store. Customers can order items online and pick them up in-store within a 50-mile radius. The process involves:
Additional FAQs
How do I contact customer support?
For assistance, email support@storesgo.com or call 1-800-123-4567. Live chat is also available on our website from 9 AM to 5 PM EST, Monday to Friday.
What payment methods are accepted?
We accept credit/debit cards, PayPal, and Google Pay.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order by logging into your account and selecting "Order History."
Can I change or cancel my order?
You can change or cancel your order within 24 hours of purchase by contacting customer support.
How do I leave a review?
After receiving your order, you can leave a review by going to your account, selecting "Order History," and clicking on the product you wish to review.
What should I do if I receive a damaged or incorrect item?
Contact our customer support team within 7 days of delivery for assistance with returns or exchanges.
For more detailed information and additional FAQs, visit the StoresGo FAQ page.
Help Center